This is a very interesting question. Our Principal Lawyer, Warren Bennett, has been running TPD claims for over 7 years, and in Warren’s time, he has seen varying time frames from different Insurers.
However, since 1 July 2017, there is now a 6-month time frame Insurers have to assess TPD claims, providing all the relevant medical evidence, claim forms and other bits of various information is provided. If this evidence is not provided, then the Insurer can send you a letter claiming they cannot make a decision due to “unexpected circumstances.”
Please remember this is how long Insurers have to assess the TPD claim. Once the decision is made on your TPD claim, that decision will be sent to your Superannuation Fund, who will review the decision as they have certain duties to do so. This process can take around 4 weeks.
If you are experiencing delays on your TPD claim, please contact Warren Bennett for a free review of your case. We offer a no win, no fee guarantee if we take your claim on.